You’re all set. Welcome to Denali.

Your transition to smarter waste and recycling solutions has officially begun.

We’re glad you’re here — and we’ll guide you every step of the way.

Welcome to the Circular Economy

By partnering with Denali, you have taken a step toward a more efficient, sustainable, and streamlined operation.

From day one, our team is focused on making your program easy to manage — with reliable service, plug-and-play processes, and real environmental impact.

You are not just diverting organic materials from the landfill. You are helping us replenish the Earth by repurposing them into valuable feed, fertilizer, and fuel.

What to expect next:

Account setup

We finalize your service details and prepare your account for activation.

Equipment & scheduling

Your containers, pickups, and service schedule will be coordinated.

Onboarding support

Our team will reach out with everything you need to get started smoothly.

Go live

Your program begins — simple, seamless, and fully supported.

We’re here if you need anything

Questions before your service begins? Need to make a change? Our team is ready to help.

Customer Support

Email: CustomerService@DenaliWater.com

Hours: 8am - 6:30pm EST

Stay connected with Denali

Get the most out of your partnership with updates, insights, and resources designed to support your team.

Read our blog

Your customer portal (Coming soon)

We’re building a dedicated customer portal where you’ll be able to:

View service schedules
Track pickups
Access invoices
Manage your account

Stay tuned — we’ll notify you as soon as it’s available.

Onboarding FAQs

I’ve just signed my agreement. What happens now?

Our team is actively working on your account setup. We will reach out shortly to finalize your details and get your program running smoothly.

When will I receive my first invoice?

Your billing cycle begins after your equipment is delivered and your regular service officially starts. You will not be charged during the initial setup and routing phase. Once your service is active, you will receive your invoices based on your agreed terms, and you will soon be able to manage them directly through our upcoming Customer Portal.

How do I manage my account or make requests?

We are launching a new Customer Portal soon! This tool will allow you to manage your account, track pickups, request support, and view your sustainability impact metrics.

When will my recycling equipment arrive?

We will coordinate directly with your team to determine the best time for equipment delivery and to finalize your pickup schedule.

Do you provide training for my staff?

Yes! We want to make sure your program is a success from the very beginning. Our onboarding support team will provide guidance and training so your staff knows exactly what organic materials can go into the bins. Your equipment will also be outfitted with QR codes providing content that reinforces this training.

Who should I contact if I have questions before my service starts?

We are here if you need anything. You can reach our dedicated support team at 833-50-RENEW or email us at CustomerService@DenaliWater.com.

Questions?

Denali insights

How to Sustain a food recycling program over time

Launching a food recycling program is only the beginning. Over time, operations change, workflows will shift, and new employees will join the team. This guide explores the operational practices that help programs stay effective long after launch.

Common pitfalls when rolling out food recycling programs (and how to avoid them)

Rolling out a food recycling program comes with a learning curve. This guide covers the most common pitfalls: contamination, participation gaps, and workflow friction. It also offers practical ways to address them before they stall your program.

Training That Sticks: How to Drive Store- and Facility-Level Adoption

Employee adoption determines whether a food recycling program gains traction or stalls. Learn how training designed around real store and facility workflows helps teams integrate recycling into daily operations and sustain participation over time.

Denali’s Mason McNeill Named to Waste360’s 2026 “40 Under 40” Awards List

Denali’s Chief Commercial Officer recognized for leadership in organics recycling and sustainable growth.

How to Sustain a food recycling program over time

Kevin McOmber: Putting America’s food to better use

This year the EPA is leading Feed It Onward - a campaign focused on raising the awareness of food waste, its negative impact on the environment, but, more importantly, the positive benefits it brings as renewable products that create healthy soils for our food supply. Denali focuses on this mission every day.

We’re glad you’re here

Thank you for choosing Denali. We look forward to supporting your team and helping you make a lasting impact.From tailored systems to full-service support, Denali delivers reliable, scalable solutions that keep your operations running smoothly.